Benefits, Responsibilities and Requirements
Brief overview of the KoolSpan Authorized Partner Program benefits.
| Partner Benefits |
VAR |
SI |
SP |
Consultant |
| Profit Margin on KoolSpan Product |
√ |
√ |
√ |
|
| Dedicated Account Management, Sales and Sales Engineering Support (including solution design and architecting) |
√ |
√ |
√ |
√ |
| Implementation Support |
√ |
|
|
|
| Dedicated Implementation Support |
|
√ |
√ |
|
| Technical Partner Support |
√ |
√ |
√ |
√ |
| MDF and Marketing Support |
√ |
√ |
√ |
√ |
| Lead Generation |
√ |
√ |
√ |
√ |
| Reference on KoolSpan Website / Use of KoolSpan Authorized Partner logo |
√ |
√ |
√ |
√ |
| Access to KoolSpan Portal |
√ |
√ |
√ |
√ |
| Profit Margin on Maintenance Services |
√ |
√ |
√ |
|
Customer service and satisfaction are extremely important to KoolSpan. We only work with partners who are true customer champions that demonstrate professionalism. Below is a brief overview of our customer satisfaction guarantee requirements.
| Customer Lifecycle Responsibilities |
VAR |
SI |
SP |
Consultant |
| Maintain Sales/Customer Relationship |
√ |
√ |
√ |
Varies depending
on Consulting
Business Model
(non-reselling
relationships) |
| Solution Design & Implementation |
√ |
√ |
√ |
On-Going Customer Support
- Tier 1 - End-user help desk support
- Tier 2 - Configuration & documentation issues
|
√ |
√ |
√ |
| |
√ |
√ |
| |
|
|
| Customer invoicing and collections |
√ |
√ |
√ |
| Customer Maintenance/Release Updates |
√ |
√ |
√ |
You may become a KoolSpan Authorized Partner in several easy steps, detailed in the table below.
| Partner Qualification Requirements |
VAR |
SI |
SP |
Consultant |
| Complete online partner application and partner interview |
√ |
√ |
√ |
√ |
| Execute program agreements |
√ |
√ |
√ |
√ |
| Complete and execute product launch plans |
√ |
√ |
√ |
√ |
Complete Authorization Program
- Sales and SE Training
- Implementation Training
- Product evaluation kit for internal use and demos
|
√ |
√ |
√ |
√ |
|
