Android Support FAQ’s (Troubleshooting)

How do I download and set up TrustCall?
  1. For each TrustCall user, purchase TrustCall. Once your purchase is complete, you will be provided with an activation code for each TrustCall license.
  1. On your Android, download and install TrustCall from Google Play.
  2. Open TrustCall and accept the license agreement.
  3. Enter the required credentials provided by Koolspan: TrustCenter Domain URL, Username, and Activation Code.
  4. Tap Submit.
How do I place a TrustCall?

Open the TrustCall app. Navigate to the Contacts list, tap the name of the contact to call and slide your finger from left to right.

How do I send an encrypted TrustCall message?

Open the TrustCall app. Navigate to the Contacts list, tap the name of the contact, and slide your finger from right to left. In the text box provided, type your message and tap the arrow icon in the lower right corner.

How do I add a contact to Favorites?

Within the TrustCall app, tap and hold the contact. Then tap Add to Favorites.

How to do I delete an entire text messaging conversation?

Within the TrustCall app, tap and hold the conversation to delete, and then tap Delete Conversation.

How do I delete a single text message?

Within the TrustCall app, tap and hold the message to delete, and then tap Delete Message.

How do I resend an undelivered text message?

This feature is not currently supported on Android.

By the time I answer a TrustCall, the call invitation has timed out. Can I change the amount of time I have to answer TrustCall?

Yes, you can configure the number of seconds allowed before the TrustCall invitation times out in Telephony settings.

  1. From the TrustCall app, tap the menu key and then tap Settings.
  2. From the Settings menu, tap Telephony Settings.
  3. In the Call Invitation Timeout (seconds) field, enter the number of seconds to allow an invitation to run.

The default setting is 100 seconds.

The network in my area is not strong, and my TrustCalls have poor audio quality. Is there a solution to this issue?

Yes, TrustCall can be configured to operate in Low Bandwidth Mode.

  1. From the TrustCall app, tap the menu key and then tap Settings.
  2. From the Settings menu, tap Telephony Settings.
  3. Select the Low Bandwidth Mode
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