Apple iOS Support FAQ’s (Troubleshooting)

How do I download and set up TrustCall?
  1. For each TrustCall user, purchase TrustCall. Once your purchase is complete, you will be provided with an activation code for each TrustCall license.
  1. On your iPhone, download and install TrustCall from iTunes.
  2. Open TrustCall and accept the license agreement.
  3. On the Registration screen, enter the required credentials provided by KoolSpan: TrustCenter Domain URL, Username, and Activation Code.
  4. Tap Submit.
How do I place a TrustCall?

Open the TrustCall app. Navigate to the Contacts list, and tap the name of the contact to call. From the conversation view, tap the phone icon in the upper right corner

How do I send an encrypted TrustCall message?

Open the TrustCall app. Navigate to the Contacts list and tap the name of the contact. From the conversation view, type your message and tap Send.

How do I add a contact to Favorites?

Favorites is not currently supported on iPhone.

How to do I delete an entire text messaging conversation?

Within the TrustCall app, tap the conversation to delete and slide from right to left, then tap Delete.

How do I delete a single text message?

Within the TrustCall app, tap the message to delete and slide from right to left, then tap Delete.

How do I resend an undelivered text message?

Tap the undelivered message and slide from right to left, and then tap Resend.

By the time I answer a TrustCall, the call invitation has timed out. Can I change the amount of time I have to answer TrustCall?

Yes, you can configure the number of seconds allowed before the TrustCall invitation times out in Telephony settings.

  1. From the TrustCall app, tap Options.
  2. From the Options menu, tap Telephony Settings.
  3. In the Call Invitation Timeout (seconds) field, enter the number of seconds to allow an invitation to run. The default setting is 100 seconds.
The network in my area is not strong, and my TrustCalls have poor audio quality. Is there a solution to this issue?

Yes, TrustCall can be configured to operate in Low Bandwidth Mode.

  1. From the TrustCall app, tap Options.
  2. From the Options menu, tap Audio Codec Settings.
  3. Tap Normal and then from the drop-down menu, select Low Bandwidth Mode.
  4. Select the Low Bandwidth Mode
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