Privacy FAQ’s

What is KoolSpan's privacy policy?
Does KoolSpan store calls and messages?

No. TrustCall architecture specifically prevents any kind of decryption or interception of calls and messages, preventing access or storage by KoolSpan.

How does Koolspan handle metadata for TrustCall products?

KoolSpan offers multiple solutions, tailored to the security needs and requirements of the customer.

  • TrustCall On-Prem: KoolSpan provides infrastructure to the enterprise, government entity or service provider, providing direct control to the customer. KoolSpan never has access to any data, metadata or encryption keys.
  • TrustCall Global Service: KoolSpan provides a hosted encryption solution managed by KoolSpan. All conversations are encrypted end-to-end and there are no backdoors. KoolSpan has no access to the data or encryption keys.

While KoolSpan does need to collect metadata for TrustCall Global Service, we collect the minimum metadata required to manage and improve the quality of the TrustCall Global Service, and all metadata is deleted after 90 days.

How does TrustCall authenticate users when placing a call or sending a message?

KoolSpan encryption is based on PKI authentication for peer-to-peer communications, a standards-based solution, leveraging device-unique asymmetric keys and certificates.

How secure are the calls, messages, and files I share via TrustCall?

All communication via TrustCall is end-to-end encrypted. All calls, messages and files are encrypted in transit and messages and files are encrypted at rest. KoolSpan cannot access the content of your messages, files, or calls.

Are file attachments stored on KoolSpan servers?

All files exchanged via TrustCall are end-to-end encrypted. They remain encrypted while they pass through KoolSpan’s servers. KoolSpan cannot access the content of your messages, files, or calls.

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