Privacy FAQ’s
No. TrustCall architecture specifically prevents any kind of decryption or interception of calls and messages, preventing access or storage by KoolSpan.
KoolSpan offers multiple solutions, tailored to the security needs and requirements of the customer.
- TrustCall On-Prem: KoolSpan provides infrastructure to the enterprise, government entity or service provider, providing direct control to the customer. KoolSpan never has access to any data, metadata or encryption keys.
- TrustCall Global Service: KoolSpan provides a hosted encryption solution managed by KoolSpan. All conversations are encrypted end-to-end and there are no backdoors. KoolSpan has no access to the data or encryption keys.
While KoolSpan does need to collect metadata for TrustCall Global Service, we collect the minimum metadata required to manage and improve the quality of the TrustCall Global Service, and all metadata is deleted after 90 days.
KoolSpan encryption is based on PKI authentication for peer-to-peer communications, a standards-based solution, leveraging device-unique asymmetric keys and certificates.
All communication via TrustCall is end-to-end encrypted. All calls, messages and files are encrypted in transit and messages and files are encrypted at rest. KoolSpan cannot access the content of your messages, files, or calls.
All files exchanged via TrustCall are end-to-end encrypted. They remain encrypted while they pass through KoolSpan’s servers. KoolSpan cannot access the content of your messages, files, or calls.
