Security issues concerning data privacy are more critical now than ever before.

To illuminate these concerns and discuss solutions, we spoke with Alessandro Ossoli, KoolSpan's Chief Operating Officer.

Join us as we explore the increasing challenges in privacy, the dangers linked to technologies, and how KoolSpan's innovative methods are setting a new benchmark for secure communication under user control.

First and foremost: what are the most concerning privacy issues you've observed in today's market?

Our primary focus is on users, whether individuals or businesses. Understandably, they don't want outsiders, regardless of intentions, to eavesdrop on their conversations, access their data, or monitor their actions by way of malware and spyware.

Sadly, current communication technologies expose users to risks due to their dependence on the commercial internet and unprotected mobile devices.

Let's discuss metadata. How is it being misused?

Many users are unaware that telecommunications operators and internet service providers often profit from their information. Metadata detailing who users communicate with, when they do so, and how frequently is valued by third parties.

This information reveals much about how someone works, what they like, and who they know—so you can see why sharing it without permission is a problem!

Unfortunately, this kind of data exploitation is common with messaging apps that track and sell metadata.

So, what does KoolSpan offer to address these concerns?

Well, we've come up with a solution that prioritizes privacy while remaining user-friendly. TrustCall is designed to look and function like a commercial collaboration app, making it simple for users to get on board.

Here's the twist: unlike other options, the customer hosts and controls the system on-premises or in a private cloud. This setup ensures seamless communication and gives customers complete control and ownership of their data—no external access is allowed, not even by us at KoolSpan.

That sounds similar to what other companies do in this space. How does KoolSpan stand out?

We customize our solution to fit each customer's requirements, whether it involves algorithms on the fly, offering white-label solutions, or tackling specific network challenges head-on.

The whole solution, including push notifications, operates securely behind firewalls without relying on inherently risky public internet. Additionally, TrustCall is versatile enough for deployment in tactical scenarios, from a van setup to being portable in a backpack.

Our team of cybersecurity experts develops every aspect of our system internally, ensuring that each line of code is meticulously crafted and verified by us. Regular assessments and authorized security inspections offer peace of mind to our customers.

Given TrustCall's powerful encryption capabilities, how do you ensure it isn't used illegally?

We are deeply committed to ensuring that our solution is used in compliance with local laws.

While end-to-end encryption is crucial for protecting communication and data exchange, we also understand the importance of user and data auditing to prevent misuse. Unlike many other messaging solutions, KoolSpan offers tools and processes for auditing when required by law.

KoolSpan takes a hands-off approach to the auditing process to safeguard the integrity and privacy of our users while adhering to obligations.

Summarize it for us: why should we choose KoolSpan for our digital communications?

The demand for private and controlled communication solutions is more crucial than ever for government agencies, military entities and enterprise businesses. With TrustCall, KoolSpan offers a solution that tackles users' worries about privacy while meeting their requirements.

Our focus on security and the flexibility to customize our services to suit individual customer needs sets us apart in the market. Users can trust KoolSpan for seamless communication, while ensuring their data is safe and their privacy is valued.

Thank you, Alessandro!